Privacy Policy

This Privacy Policy explains how Truewin77 Casino collects, uses, and protects your personal data. It applies to all users of this website. You must agree to this policy if you want to use any services of this platform.

Data Collection

Truewin77 Casino collects specific information from users. This data is necessary for processing payments, verifying identity, and providing gaming services. The following information may be collected during your activity on the website:

Full name;
Date of birth;
Email address;
Phone number;
Residential address;
Identification documents, including copies of government-issued IDs;
Payment details, including transaction history and selected payment methods;
IP address, device information, and location data;
Communication records from emails, live chats, and support tickets;
Account activity records, such as games played and deposits made.

This information is essential for verifying your account, processing payments, and complying with regulatory rules.

Use of Information

Truewin77 Casino uses your personal information for specific purposes. These purposes include:

Verifying your identity and account details;
Processing deposits and withdrawals;
Maintaining records of all transactions for legal compliance;
Monitoring gaming activity for suspicious or prohibited behavior;
Conducting security reviews;
Managing customer support cases;
Sending promotional offers, provided you give consent in advance;
Providing updates about the platform and service changes;
Preventing fraudulent actions and enforcing security protocols.

All usage of personal data happens strictly for operational and regulatory purposes.

Truewin77 Casino does not sell or lease personal data. However, limited sharing may happen under specific conditions:

Within the company group for operational purposes;
With authorized payment providers for handling transactions;
With identity verification providers;
With law enforcement authorities if required under legal obligations;
With regulatory bodies during audits or investigations.

All partners and third parties follow strict confidentiality obligations. They receive only the data required for their tasks.

Data Retention

The platform retains your personal information as long as needed to meet legal requirements. This usually means keeping data for five years following account closure. In some cases, longer storage periods may apply, depending on anti-money laundering rules or tax laws.

Data retention protects the platform’s operations, secures payment history, and fulfills compliance standards.

Cookies and Tracking Technologies

Truewin77 Casino uses cookies and similar tools to collect technical information. These tools serve several purposes:

Saving user preferences;
Collecting website usage data;
Improving system functionality;
Supporting marketing activities where allowed.

Users can disable cookies in browser settings. However, blocking cookies may limit access to certain site features or affect performance.

User Rights

All users have specific rights regarding their personal data. You may:

Request access to your stored information;
Correct inaccurate personal details;
Request deletion of your data if applicable;
Object to the use of your data for marketing;
Withdraw previous consent for promotional communications.

You must contact the customer support team to submit requests related to your data. You may also contact the designated Data Protection Officer for further actions.

Security Measures

Truewin77 Casino applies strict security procedures to protect personal data. The system uses advanced technologies, including encrypted connections and secure data storage. Access to sensitive information remains limited to authorized personnel only.

Security policies undergo regular reviews to stay up to date with legal standards.

By using Truewin77 Casino, you accept this Privacy Policy in full. This policy may change from time to time. If updates happen, the latest version will appear on the website. Users must review this policy regularly to stay informed. Continued use of the platform means acceptance of any revisions.

Marketing Communications

Users may receive marketing materials only after giving clear consent. Such materials may include promotions, special events, and updates about services. You can stop receiving marketing messages at any time by adjusting account settings or by contacting customer support.

Regulatory Compliance

Truewin77 Casino complies with gambling laws and financial regulations. The company operates according to licensing conditions. Compliance obligations include:

Anti-money laundering laws;
Counter-terrorism financing rules;
Data protection regulations.

Non-compliance may result in account suspension or termination.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, you may contact the Data Protection Officer. The contact details are available on the website.

All users must read this Privacy Policy carefully before registering or using any services. Personal data protection forms a core part of the platform’s operational process. Compliance with this policy allows safe access to the services.

This Privacy Policy provides complete information about the collection, usage, and protection of your personal data on Truewin77 Casino. Read it thoroughly before proceeding with any gaming activities.